Privacy Policy – How Jilievoph Protects Your Data

1. Introduction

Welcome to the Jilievoph Privacy Policy. Jilievoph is an online gaming and sports betting platform operating under a valid licence and serving players across the Philippines. We are fully committed to protecting your privacy and handling your personal data with the utmost care and transparency.

This Privacy Policy explains what personal information Jilievoph collects from you, how we use it, who we may share it with, and what rights you have under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.

By registering an account and using the Jilievoph platform — whether you're playing card games, placing bets on NBA or volleyball, joining a Color Game session, or participating in any of our promotions — you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request closure of your account.

We encourage all Kabayan members to read this document fully. It's not just legalese — it's a real explanation of how your data works with us.

2. Information We Collect

Jilievoph collects personal information in several ways depending on how you interact with our platform. We only collect what is necessary for the purposes described in this Privacy Policy. The categories of data we collect include:

A. Account Registration Data

Full name as it appears on a valid government-issued ID
Date of birth (to verify you are at least 21 years old, in accordance with Philippine gaming regulations)
Email address and mobile number (used for account verification and communication)
Username and encrypted password
Residential address in the Philippines

B. Identity Verification (KYC) Data

Government-issued ID (e.g., PhilSys National ID, Passport, Driver's Licence, SSS/GSIS card)
Selfie or photo for face verification purposes
Proof of billing address when required

C. Financial & Transaction Data

Deposit and withdrawal amounts and transaction history
Payment method details (e.g., GCash account reference, Maya wallet ID, bank account number for InstaPay/PESONet transfers, or masked Visa/Mastercard card details)
Transaction timestamps and reference numbers

D. Gaming & Platform Activity Data

Games played, bets placed, wins and losses
Session duration and frequency of visits
Bonus and promotion usage history
VIP Club tier and reward redemption records

E. Technical & Device Data

IP address and approximate geographic location
Browser type, device model, and operating system
Cookie identifiers and session tokens
Referring URL and pages visited within our platform

F. Communications Data

Customer support chat transcripts and email correspondence
Responses to surveys or feedback requests

3. How We Use Your Information

Jilievoph uses the data we collect strictly for legitimate purposes related to providing, improving, and securing our gaming platform. Here's exactly what that looks like:

Account Management: Creating, verifying, and maintaining your Jilievoph account so you can access all features securely.
Identity & Age Verification: Confirming you meet the minimum age requirement (21 years old) as mandated for online gaming in the Philippines.
Payment Processing: Processing your deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, BDO/BPI/UnionBank online banking, InstaPay/PESONet, and Visa/Mastercard bank cards.
Anti-Fraud & Security: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account — this includes monitoring unusual transaction patterns.
Legal Compliance: Complying with Anti-Money Laundering (AML) obligations, PAGCOR requirements, and other applicable Philippine laws and regulations.
Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance.
Platform Improvement: Analysing aggregated, anonymised usage data to improve our games, features, and overall user experience for all Filipino players.
Promotions & Personalisation: Sending you relevant offers, bonus notifications, and updates about our promotions — only if you have opted in to receive marketing communications.
Responsible Gaming: Monitoring gaming behaviour to identify signs of problem gambling and implementing responsible gaming tools such as deposit limits and self-exclusion.

We do not use your personal data for automated profiling that produces significant legal effects, nor do we engage in any form of discriminatory data use.

4. Cookies & Tracking Technologies

Jilievoph uses cookies and similar tracking technologies to deliver a smooth, personalised, and secure experience on our platform. Here's a quick breakdown of what we use:

Essential Cookies: Required for the platform to function properly — things like keeping you logged in and remembering your session preferences. These cannot be disabled.
Analytics Cookies: Help us understand how players navigate the platform so we can improve usability and fix issues faster.
Functional Cookies: Remember your settings and preferences, like your preferred language or display options.
Security Cookies: Detect suspicious activity and help protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality. We do not use third-party advertising cookies that track your behaviour across other websites.

5. When We Share Your Data

Jilievoph does not sell, rent, or trade your personal information to anyone. However, there are limited circumstances where we may share your data with trusted parties:

Payment Providers: We share transaction data with payment processors (e.g., GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard networks) solely to process your financial transactions. These providers are bound by their own privacy and security policies.
Identity Verification Services: KYC data may be shared with licensed verification partners to confirm your identity in compliance with AML laws.
Technology Partners: We engage reputable software providers for gaming software, platform hosting, and security monitoring. All partners are contractually obligated to protect your data and may only use it for agreed purposes.
Regulatory Authorities: We are legally required to disclose certain data to PAGCOR, the AMLC (Anti-Money Laundering Council), law enforcement agencies, or courts when compelled by valid legal process.
Corporate Transactions: In the unlikely event of a merger, acquisition, or sale of business assets, your data may be transferred to the acquiring entity — you will be notified in advance of any such transfer.

In all cases, Jilievoph ensures that data sharing is governed by appropriate data sharing agreements and that your information is only used for the specified, compatible purpose.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Here's our general approach:

Active Accounts: Data is retained for the duration of your active membership with Jilievoph.
Closed Accounts: Following account closure, we retain certain data for a minimum of five (5) years in compliance with AML regulations, PAGCOR reporting requirements, and other Philippine legal obligations.
Transaction Records: Financial transaction records are retained for at least five (5) years as required by the Anti-Money Laundering Act.
Marketing Data: If you opt out of marketing communications, we will remove your contact details from marketing lists within 30 days of your request.
Technical Logs: Server logs and session data are typically retained for up to 12 months for security monitoring purposes.

Once the retention period expires and there is no other legal basis for continued storage, your personal data will be securely deleted or anonymised.

7. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by Jilievoph:

Right to Be Informed: You have the right to know how your personal data is collected, used, and processed — which is exactly what this Privacy Policy covers.
Right to Access: You may request a copy of the personal data we hold about you at any time.
Right to Correction: If any of your personal data is inaccurate or outdated, you can request that we correct it promptly.
Right to Erasure or Blocking: Under certain circumstances, you may request that we delete or block processing of your personal data, particularly if it is no longer necessary for the purpose it was collected.
Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format where technically feasible.
Right to File a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please send a written request to our Data Protection Officer (DPO) at privacy@jilievoph.click. We will respond to verified requests within 15 business days.

8. Data Security Measures

At Jilievoph, we take data security seriously — hindi basta-basta yan. We implement a comprehensive set of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction:

SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Password Hashing: Your account password is never stored in plain text. We use strong cryptographic hashing algorithms so that even our own team cannot see your password.
Two-Factor Authentication (2FA): We offer 2FA as an additional layer of account security. We strongly encourage all Jilievoph members to enable it.
Access Controls: Personal data is only accessible to authorised Jilievoph personnel who have a genuine need to access it as part of their job responsibilities.
Regular Security Audits: We conduct regular vulnerability assessments and security audits to identify and address potential weaknesses in our systems.
Incident Response Plan: In the unlikely event of a data breach that poses a risk to you, we will notify affected users and the National Privacy Commission within the timeframe required by law.

9. Third-Party Links & Services

The Jilievoph platform may reference or integrate with third-party payment services (such as GCash, Maya, or bank portals) solely for the purpose of processing your transactions. When you are redirected to a third-party payment gateway, you are subject to that provider's privacy policy and terms of service.

Jilievoph is not responsible for the privacy practices or content of any third-party services. We recommend reviewing the privacy policies of any external services you use in connection with your Jilievoph account.

10. Minors & Age Restriction

Jilievoph is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 21 years. In the Philippines, participation in online gambling is regulated and restricted to adults aged 21 and above.

If we discover that a minor has registered an account or provided personal data, we will immediately suspend the account, delete all associated data, and report the incident to the relevant regulatory authority as required by law. If you believe a minor has accessed our platform, please contact us immediately at privacy@jilievoph.click.

11. Updates to This Privacy Policy

Jilievoph may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make significant changes, we will:

Update the "Last Updated" date at the top of this page
Send a notification to your registered email address
Display a prominent notice on the platform for at least 14 days

Your continued use of the Jilievoph platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you disagree with any updates, please contact us to discuss your options, including account closure.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how Jilievoph handles your personal data, you can reach us through the following channels:

Email: privacy@jilievoph.click
General Support: support@jilievoph.click

We aim to acknowledge all data privacy requests within 5 business days and to fully resolve them within 15 business days. For urgent matters involving account security or suspected data breaches, please mark your email as urgent and we will prioritise your request.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response. More information is available at privacy.gov.ph.